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A2P 10DLC disclosure
SMS Opt-In and Consent to Contact
Last updated: August 10, 2026
This page sets out, in one place, the exact consent language that Concordia Floors LLC (“Concordia Floors”, “we”, “us”) presents at every SMS opt-in collection point on this website. It exists to support carrier and aggregator verification of our A2P 10DLC messaging program.
For the complete legal terms governing the SMS program, see Section 11 of our Terms of Service. For how we handle the privacy of mobile information, see Section 7 of our Privacy Policy.
The short version
SMS consent is collected only by an unchecked checkbox on our website forms. Consent is never a condition of purchase. You can stop messages any time by replying STOP. Mobile information is never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
1. How to opt in
The only way to opt in to the Concordia Floors SMS Program is to affirmatively check the SMS consent checkbox on one of our website intake forms before you submit it. The checkbox is unchecked by default — you must check it yourself to opt in. The intake forms that present the SMS consent checkbox are:
- the Request a Quote form
- the Contact form
We do not enroll anyone in the SMS Program through a phone call, a signed quote or service agreement, an in-person interaction at a job site, or any channel other than the website intake forms listed above.
Consent to receive text messages is not a condition of purchasing any product or service. You can request a quote, order material and schedule an installation entirely by email or in writing without opting in to SMS.
2. The exact consent language we display
The text below appears, word for word, next to the SMS consent checkbox on every form on this site that collects a phone number:
Text message updates (optional). By checking this box you agree to receive service-related text messages from Concordia Floors LLC at the phone number provided, including quote follow-ups, measure and install scheduling, delivery confirmations, and account updates. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of any purchase. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our SMS Terms and Privacy Policy.
The checkbox is rendered in its unchecked state and the visitor must click it. When a visitor does opt in, we record the wording shown, the page URL, the form name, and the timestamp alongside the lead record as proof of opt-in.
3. Categories of messages you may receive
If you opt in, you may receive the following categories of SMS messages from Concordia Floors:
- Quote and estimate notifications — confirmation that your request was received, clarifying questions while we price it, and notice that your written quote is ready.
- Measure and installation scheduling — measure appointment confirmations, install date confirmations, crew arrival windows, and day-before reminders.
- Delivery and material updates — material delivery windows, backorder or lead-time changes, and dye-lot or color availability confirmations.
- Job-site coordination — access, parking and unit-entry coordination on the day of install, and updates if a crew is running ahead of or behind schedule.
- Billing and invoice notices — invoice issued, payment received, and payment failure notices for open accounts.
- Customer support replies — direct two-way replies from our office to a question you started.
We do not use the SMS Program to send marketing or promotional offers to non-customers, sweepstakes or contests, lead-generation outreach, third-party advertising, or any content prohibited by carrier policy or the CTIA Messaging Principles and Best Practices.
Example messages
4. Message frequency
Message frequency varies depending on your relationship with Concordia Floors and the stage of your project. Typical volumes:
| Recipient | Typical frequency |
|---|---|
| Quote requesters | 1–3 messages while your quote is being prepared |
| Active single-job customers | 2–6 messages per project, concentrated around measure and install |
| Multi-unit and recurring trade accounts | 1–4 messages per week during an active turn schedule |
5. Message and data rates
Message and data rates may apply depending on your wireless plan. Concordia Floors does not charge for SMS messages, but your mobile carrier may charge you for sending or receiving them. Contact your wireless carrier for details. We are not responsible for messages that are delayed or undelivered because of carrier issues, network outages, or your device settings.
6. HELP and opt-out
Getting help
Reply HELP to any Concordia Floors text message, or email concordiafloors@gmail.com. Replying HELP returns our business name, the categories of messages we send, and a reminder that you can text STOP to unsubscribe.
Opting out
Reply STOP to any Concordia Floors text message at any time. Other accepted opt-out keywords are: STOP, END, CANCEL, UNSUBSCRIBE, QUIT. After you reply STOP we send one final confirmation message and no further messages will be sent unless you opt in again.
You may also opt out by emailing concordiafloors@gmail.com with the subject line “SMS opt-out”.
7. Privacy of mobile information
Phone numbers and SMS opt-in information collected by Concordia Floors will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.
Mobile information is shared only for the limited operational purpose of delivering the SMS Program itself — for example, transmitting message content and your phone number to our SMS service provider so it can be routed to your device — as described in Section 7 of our Privacy Policy. Our SMS service provider is contractually prohibited from using that information for any purpose other than providing the service to us.
8. Supported carriers
The SMS Program is available on most major U.S. wireless carriers, including AT&T, Verizon, T-Mobile, U.S. Cellular, Boost, Cricket, Metro by T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
9. Age requirement
The SMS Program is not directed to individuals under the age of 13. By opting in you represent that you are at least 13 years old and that you are authorized to enroll the phone number you provide.
10. Changes to the program
Concordia Floors may modify or terminate the SMS Program at any time. Material changes to these SMS terms will be posted on this page and, where reasonably possible, communicated by SMS to active subscribers before they take effect.
11. Contact us
Questions about the SMS Program, this disclosure, or your consent record:
Concordia Floors LLC
Greater Seattle Area, Washington
Email: concordiafloors@gmail.com